Terms and Conditions
Terms & Conditions for Wedding Stationary Orders
Customers are advised that due to products being handmade to order we do not offer a refund on unwanted products. In the unusual circumstances that any of the products arrive in an unsatisfactory condition due to our error we are more than happy to either exchange or refund those products affected. Please contact us by email if there is a problem with your order.
Customers are advised that due to wedding stationary products being hand-finished there may be slight variations from product to product, this is not deemed as a fault. All products are finished to a high standard but due to their delicate accessories they should be handled with care by the customer.
We cannot accept responsibility for colour or texture variations which occur occasionally. Although every effort has been made to reproduce colours accurately, due to digital imagery some colours shown may not be exact representations of actual colours used.
All wedding stationary orders must be accompanied by a fully completed order form - this can be done online or printed off and sent to us. This will then be classed as a written contract.
If you require a specific colour match then we request a sample of fabric to match the design to.
We reserve the right to subsitute a design element with a suitable alternative should an item used in a design become discontinued or unavailable. We will ensure you are notified in advance if this is the case.
Once we have received your order and order form we will then proceed to send you final proofs for your approval. Please note that this will include invitations and other items with typed inserts only.
Orders can be cancelled as long as final proofs have not been approved and production has not commenced. If the cancellation is within one month of booked production date only 50% of money paid will be returned unless production has started and then you will be charged for any of those items already made. If customers order stationary in stages, we cannot guarantee design continuity including colour shades and products used, although we will try our best to match as closely as possible. As stationary is personalised we cannot accept returns unless the stationary has not matched your signed proof.
Delivery dates are estimated and we will not be held responsible for any orders held by postal services. All deliveries are sent by recorded delivery and will require a signature.
We reserve the right to update details, prices and Terms and Conditions on our website at any time.
General Terms & Conditions
We accept most major credit and debit cards for all on-line ordering. Payment is accepted through PayPal secure on-line payment system. You do not need your own PayPal account to pay by credit or debit card.
We also accept payment by cheque. Please include your details - Name, Address, Telephone Number and order number (you will find this on your order confirmation e-mail) along with your cheque payment. Payment by cheque will inevitably delay your order delivery time as we will need to wait until your cheque has cleared before sending your order.
If you join our mailing list you accept and agree for us to contact you from time to time by email with any special offers or new stock updates.
We undertake to arrange shipment of all stock items within 4 working days of receiving your order. Whilst we endeavour to keep the online store as up-to-date as possible, there may be items that are out of stock when we receive your order. Your order may be delayed if items are not in stock. Some items may be unavailable and we may not be able to supply dates that our suppliers may get an item in stock. We will contact you if this is the case.
If an item in your order is unavailable we will despatch the items in stock and once we have received the out of stock item we will forward it - at no extra cost to you.
We will contact you for advice should availability be a problem.
If you decide that you no longer require your items after delivery then we request that you return the item unopened and in original packaging with a copy of your invoice. Once we have received it we will refund the costs to your credit or debit card. Please note that returning items is at your own cost. You have 10 working days to return any item.
We reserve the right to refuse goods which are not returned in mint condition at our sole discretion.
In the unlikely event that you receive goods which were not what you ordered or which are damaged, defective, or are of a different quantity to that stated on your order form, we shall, at our own discretion, make good any shortage or non delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify us of the problem in writing within 10 working days of delivery of the goods.
All deliveries will be sent recorded and will require a signature.
We will never sell or give your details to another company.